I made the mistake of signing up for a free trial to help with one song I was having trouble with (where I found out the "pro" tabs for the song were just rhythm tabs anyway). This might not be useful to some people but it will sure help others to save their money.ĭo not try out Ultimate Guitars free trial or sign up for the subscription unless you plan to pay for it for a long time or are willing to go through a lot of hassle to cancel. Hire some decent programmers to rewrite your website and app. Ultimate Guitar owe an apology to the whole UG Community. I do not know much about the Phone App but I have heard and read many complaints. If you decide to use Ultimate Guitar you will find a great selection of TABS but you will be faced with many bugs and major problems which have been ongoing for a long time. It does not surprise me that people are having problems with being charged for free trials and receive no support with cancellations. I do not know about problems with cancelling subscriptions but my partners subscription was cancelled when I lost my credit card and received a new one.
I am upset that I let my Pro User Account renew for another year. It is about time they accepted responsibility for their poor implementation of updates and new layout which gives the user a bad experience.
And it just keeps getting worse!Įmails to the support team receive NO replies despite the claim that they will reply. Ultimate Guitar website has not worked very well since their major updates (Almost 1 year now).
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